FAQs
How Durable are FitPaws Products?

FitPaws' products are designed, engineered and constructed specifically for dogs and their needs.

We understand that our products will be jumped and stepped on constantly, and occasionally maybe even bitten or chewed. For this reason, we use super heavy-duty, nail resistant PVC to reduce the chance of puncturing the equipment. In the unlikely event that a FitPaws inflatable is punctured, rest assured that we have "burst tested" our products to 330lbs. to ensure our products do not explode and cause injury.

We also ensure that all FitPaws products are phthalate free and safe for all animals. 

How to Care for my FitPaws Equipment

Clean with a gentle soap and water. Some cleaning solutions may cause damage to the plastic.

Warranty and Return Information for FitPaws

You can return your FitPaws product within 7 days of receipt (some exclusions apply). When your return is received back to our warehouse, we will refund your original purchase less shipping charges, which are non-refundable, and applicable return shipping fees* (see below for details).

Items must be returned in their original packaging. We do not accept returns or exchanges that are not in the original packaging.

Return shipping is the responsibility of the Purchaser unless there is a manufacturers defect in the product

FitPaws warrants to the original purchaser that this product shall be free from manufacturing defects for a period of ninety (90) days from the invoice date. If your product show signs of defective manufacturing during that time, please contact us at:

Your remedy under this warranty is limited to the replacement of your product by FitPaws. All shipping and return costs shall be at your own expense. If it is determined that your product shows signs of defective manufacturing, FitPaws shall replace such product within 90 days after receipt by FitPaws of the returned product. In the event the product is no longer distributed by FitPaws, FitPaws shall provide you with a comparable product, in its sole discretion. This warranty does not extend to any defect or problem caused by the negligence of you or others, failure to use or maintain the product in accordance with the instructions furnished, unreasonable use or acts, accidents, alterations or ordinary wear and tear.

FitPaws nor any of its retailers shall be responsible or liable for indirect or consequential damages of any kind, with respect to persons, business or property, whether as a result of breach of warranty, negligence or otherwise. The liability of FitPaws shall be limited to the replacement of the product not meeting the quality and specifications warranted, no other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose shall apply. Any such implied warranties are expressly disclaimed in the event applicable law prevents the disclaimer of any implied warranties, such implied warranty shall be limited to the duration of the express warranty set forth above.

Our vision is for all dogs to enjoy abundant energy, agility, strength and fitness throughout their entire lives.